Logistics

Our state-of-the-art logistics center is optimally designed to handle a variety of order structures and logistics models—whether B2B or B2C, direct delivery to retail stores or central warehouses, drop shipping, or fulfillment (3PL).

The combination of a traditional high-bay warehouse and an automated small-parts warehouse ensures maximum efficiency and adaptability, supported by a sophisticated software architecture.
 
We deliver to your locations, customers, or partners in Germany and Europe—promptly, reliably, six days a week.

Logistics Center

  • High-bay warehouse with 12,000 storage locations
  • 38,000 storage locations in the automated small-parts warehouse
  • Modern software architecture with all standard interfaces
  • Interfaces and connections can be customized
  • 6-day workweek with a 2-shift system
  • High level of sustainability thanks to district heating, state-of-the-art LED lighting, and packaging materials (primarily paper and compostable bubble wrap)
Aerial view of the Heeslingen warehouse

Our Services

Goods Receiving & Storage

  • Receipt of pallets, boxed goods, and containers
  • Incoming Freight Inspection
  • Handling of missing items and shipping damage
  • Storage in high-rack warehouses or small-parts warehouses
  • Point-in-time or continuous inventory

Goods Out

  • IT-supported order processing and shipping preparation
  • Adapting to customer traffic patterns at the point of sale (POS)
  • Coordination and handover to the transportation provider

Returns and Complaints Management

  • Separate service warehouse for processing bulk or individual returns
  • Inspection, evaluation, and, depending on the scope of the order, processing of returned goods
  • Return of resalable merchandise to inventory
  • Return to the partner or disposal in accordance with the manufacturer's instructions

Additional benefits and services

  • Import Processing and Customs Clearance
  • Handling registration and reporting requirements, and paying the associated fees (e.g., ZPÜ, EAR, DSD)
  • Applying stickers or labeling items and outer cartons
  • Exchange of documents (e.g., the product's user manual)
  • Combining multiple items (bundles)
  • Recording of serial numbers in Outbound and Service
  • Functional tests (checking for saleability in the case of returns or damaged goods upon receipt)
  • Disposal or delivery for recycling through partner companies